General

What makes Tinker Tailor different?

At Tinker Tailor we have a large team of designers that are producing some of the UK’s finest home furnishings designs. We are constantly creating inspirational designs that are on trend and will not be found anywhere else. With our fantastic personalisation engine you can then take these designs and make them truly unique to you and your tastes. Thus creating something totally bespoke to your requirements.

Shipping

When is my order shipped?

We will ship your order within 5 working days on our standard service, don’t forget we make all of our products from scratch made to order. If you are in a hurry you can pay a little extra and we will dispatch within 2 working days of the order being placed.

How long will it take to get my order?

On our standard shipping service our orders are shipped and delivered in 7 working days if you pick the express delivery orders are shipped and delivered in 4 working days.

What shipping carriers to you use?

We use Royal Mail for our smaller items and Parcelforce for bigger deliveries.

How can I track my order?

We will send tracking information to the e-mail address associated with your order once the item has shipped. If you have not received your tracking information and it has been over 2 working days, please contact us at (01274) 360400

Entering discount/gift codes?

On the last page before your click "complete my purchase" there will be two boxes where you can enter your discount codes or gift card code. Once you have entered either of these codes click "Apply". Your total amount will be updated to reflect the discount. Now press "complete my purchase".

Where is my package?

We typically ship out orders same-day when placed by 12pm. When we ship out your package, an automatic email will be sent to the email address that you provided when placing the order. Inside this email, you will find a clickable tracking number that will tell you exactly where your package is. If you are having trouble viewing this information, feel free to contact us.

What are the shipping rates?

The shipping rates are free of charge, unless you pick our express delivery option which will cost you £5.95

Where do you ship?

We ship to the UK only at the moment.

How can I change my order after it has been placed?

We have a super quick turn around time so we will be getting on with your order pretty much as soon as it is received. If you realise you have made a mistake then you need to contact us ASAP and we will always do our very best to make sure your product is what you expect !

How do I return/receive a refund?

As our products are made to order and are custom made we keep no stock. As a result of this we cannot accommodate returns or exchanges for damage free products.

Payment

What are my payment options?

We accept PayPal, Visa, Mastercard and American Express

Ordering

Where can I buy Tinker Tailor products?

As we need the use of our the personalisation engine to help design the products and designs for you at the moment we only offer our products on our website Tinker-Tailor.com

Can I place an order by phone?

As we need the order to pass through the personalisation engine, we need the order placing online, however should you need any assistance with your order please do not hesitate to pick up the phone and talk to us about it.

How safe is it to order online?

Very safe, we offer a full secure checkout through World Pay and the site has a SSL certificate on it provided by Comodo Secure.

How do I order the product as a gift?

When ordering as a gift for someone, be sure to enter in your email address to receive all summary information but enter in the recipient’s name and shipping information. We will be sure to keep all prices and receipts out of the package.

Returns & Exchanges

What is your return and exchange policy?

As our products are made to order and are custom made we keep no stock. As a result of this we cannot accommodate returns or exchanges for damage free products.

Product

Who can Tinker Tailor?

Anyone can Tinker and Tailor any of our designs to make them personal to you. The service we offer also makes our products ideal as gifts, presents or keepsakes. We also find that a lot of customers wanting to match interior designs, colours and patterns use the service to get items they wouldn’t find elsewhere.

Why do I need to Tinker and Tailor?

Everyone loves having something personal to them and something you will not find anywhere else? All our designs are unique to us which you can then with a few clicks of a mouse make them completely unique and allow you to get a product that is perfectly tailored to you.

Other

Do you have a wholesale catalog or program?

At the moment we don’t offer a wholesale or catalog program, but should you wish to make any trade or wholesale enquiries please do not hesitate to contact our customer services team where we will do all we can to help.

What is your privacy policy?

You can find our privacy policy here